•“the
basic idea of sensemaking is that reality is an ongoing accomplishment
that emerges from efforts to create order and make retrospective
sense of what occurs.”
»Weick 1993
•”the basic mode on sensemaking is discourse, for it is through
talk that people persuade, negotiate, and reshape their points of
view”
»Choo 1998
•”stories are powerful sense-making devices because they provide
a rich, multilayered representation of an episode that evokes understanding
and empathy”
»Lissack and Roos 1999